Contact Vivi Pay Support

The fastest and only official support channel for Vivi Pay is the official Telegram group. Moderators and experienced users help with login issues, withdrawal status, payment pending cases and general app questions.

Official Contact Channels

• Telegram (Primary Support): https://t.me/+UPnvDcJoiYdlNWU1
• Official Website: https://vivipayapp.org
• Register / Login / App: https://vivicashback.com/#/rs/UbVsx2BD5F

Vivi Pay does not publish a public customer care phone number or personal support email on third-party sites. Any number or email claiming to be “Vivi Pay customer care” outside the official Telegram and app is likely fake.

Common Issues & Quick Solutions

1. Vivi Pay Login Problem / App Not Opening

• Clear app cache or reinstall from the official link only
• Check internet connection (try mobile data + Wi-Fi)
• Make sure you are using the latest version from the official source
• If OTP is not coming, wait 60 seconds and request again

2. Forgot Password

Open the app → Login screen → “Forgot Password” → enter registered mobile number → verify OTP → set new password.

3. Withdrawal Pending / Payment Status

• Confirm your UPI ID / bank details are correct inside the app
• Most withdrawals process within a few hours; sometimes up to 24 hours
• Keep screenshot of the withdrawal request
• Ask in official Telegram with your order number if delayed beyond 24 hours

4. Payment Pending / Failed Transaction

If you paid a seller but tokens were not credited, do not release anything further. Take screenshots of UPI payment proof and contact support via Telegram with Order No. and UTR.

5. Account Suspension

Read the in-app “Account Suspension Policy”. Common reasons include multiple device login, suspicious activity or violation of platform rules. Appeal only through official channels.

For safety tips before you trade, read the full Vivi Pay User Safety Guide.